Kobayashi Kool cool Fever Reduce Cooling Gel Pads Adults Whole Night Cooling

Production Process

Our products are uniquely created on demand in your chosen style, color and size. Our talented production team will process, Ship out your order within 2-5 business days.

Average Production & Delivery Time is around 8 business days within the USA and 18 business days for delivery outside of the USA.

Shipping Options, Prices & Delivery Times

FREE Shipping on US orders over $99 and International orders over $199

We offer low flat rate shipping options for both our US and International customers! This means you can order as many items as you want and you'll never pay more than the flat rate for shipping.

Exchanges & Returns

You will receive a lengthy 30 day returns period should you need to exchange or decide you don't wish to keep your item for any reason. For full details and conditions view our Exchanges & Refunds Policy.

Refund Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thaietcgroups@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thaietcgroups@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

If you are unhappy with your purchase for any reason,please contact us immediately and if we have made a mistake,we will make it right through either refund or replacement,depending on the situation.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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If you have a question about an order, please contact Thai ETC Group Team

Email : thaietcgroups@gmail.com

(Whatsapps, Line, WeChat) 

Website : https://www.thaietcgroup.com
Facebook :  fb.com/thaietcgroups